# How to Make Your First Payment

Before You Begin
- You have the Payer role.
- Your company has at least one payment method with available funds, such as a saved card or an ACH account. Your company admin sets up payment methods in **Admin Center**.


## Pay a Facility Charge

If the facility already published the charges for your shipment, you don't need to enter them by hand. Search for the shipment in **Find Shipment Charges** on the home screen instead.

### Start a Payment

Open Cargo Facilities
In the main menu, select **Cargo Facilities**.

The facility list opens, with the **All Facilities** and **Favorite Facilities** tabs.

Search for Your Facility
In the search box, enter the facility name, address, or airport code, for example `Pacific Gateway Terminal`.

The list filters as you type.

Open the New Payment Dialog
In the **Actions** column for the facility, select **Pay**.

The **New Payment** dialog opens.

If the facility has an active notice, an **Important Notice** dialog opens first. Review it and select **Continue to Payment**. If the facility doesn't accept manual payments, select **Go to Search** to find the charge in **Find Shipment Charges** instead.

### Enter the Payment Details

Select a Payment Reason
In **Payment Reason**, select the reason for the charge, for example **Storage** or **Delivery**.

Enter the Shipment Identifier
For an ocean or forwarder facility, enter the invoice number in **Invoice #**. For an air facility, enter the Airway Bill (AWB) in **Prefix** and **AWB Number**, for example `180` and `48213566`.

To add more references, use **Add one or more Facility reference #** for an ocean or forwarder facility, or **Add one or more House Airway Bills (HAWBs)** to add Hawb # for an air facility.

Enter the Payment Amount
In **Amount to Pay**, enter the amount of the charge.

Enter a Customer Reference
In **Customer Reference**, enter a reference you'll recognize later, for example a purchase order (PO) number.

Confirm the Notification Email
Review **Payment Notification Email**. It's prefilled with your account email. To send the confirmation to a different address, replace it.

Add Files or Notes (Optional)
In **Upload Files (Optional)**, drag and drop or select **Upload** to attach up to 3 files (DOC, DOCX, PDF, or image, 1 MB max each). To add context for the facility, use **Notes (Optional)**.

### Check Out and Pay

Add the Charge to Your Cart
Select **Continue**.

An **Added to cart** message appears, and the **Fees Added** panel opens with the charge, its type, and its amount.

If a **Possible Duplicate Payment!** warning appears, select **I AGREE** only if you're sure this isn't a repeat charge. If you pay the same charge twice, you'll need to request a refund.

Open Checkout
In the **Fees Added** panel, select **Proceed to Checkout**.

The checkout page opens with your **Order Summary**.

Review Your Charges
In **Order Summary**, check the shipment identifier, charge type, and amount on each line.

To remove a charge you don't recognize, select **Delete Item** on that line.

Select a Payment Method
In **Payment Method**, select your company and the payment method to charge.

If the method has no available funds, **Complete Payment** stays unavailable. Select a different payment method to continue.

Agree to the Terms
Select **Agree to the Terms & Conditions & Privacy Policy**.

**Complete Payment** becomes available.

Complete the Payment
Review the **Total**, then select **Complete Payment**.

Your payment method is charged as soon as you select **Complete Payment**. Confirm the **Total** and the payment method before you select it.

## Confirm the Result

Your payment is recorded in **Payments → Purchase History**. Find it by **Purchase Number** and **Created Date**. The **Status** column shows its progress, for example **Paid** or **Delivered to facility**. To see the invoice details, select **View**.

## If Something Goes Wrong

- [What to Do If a Facility Doesn't Accept Manual Payments](https://guides.cargosprint.com/faq#ucp-sp-what-is-the-unified-customer-portal-ucp)
- [What to Do If You See a Duplicate Payment Warning](https://guides.cargosprint.com/faq#ucp-sp-is-guest-checkout-available-in-ucp)
- [What to Do If You Can't Complete a Payment](https://guides.cargosprint.com/faq#ucp-sp-when-does-my-account-move-over)


## What You Can Do Next

- [How to Save Payments for Later](/payments/make-a-payment/save-payments)
- [How to Submit a Payment for Approval](/payments/approvals/submit-payment-approval)
- [How to Request and Track Refunds](/payments/after-you-pay/request-and-track-refunds)
- [Payment Methods](/payments/payment-methods/credit-and-debit-cards)
- [How to Make a Bulk Payment](/payments/make-a-payment/bulk-payment)