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Frequently Asked Questions

Find answers to the most common questions about our products.

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Showing 26 of 26 questions

Are payments processed instantly?SprintPay

How do I know if my payment is ready and visible for the facility?SprintPay

Why is my payment showing as Pending?SprintPay

What happens if my payment fails?SprintPay

Can I limit how much a user can spend?SprintPay

Who uses SprintPay?SprintPay

What does claiming a booking mean?Fintech

Who should claim a booking?Fintech

Can invoices be reissued or reassigned to another company?Fintech

Why do I have both a receipt and an unpaid invoice?Fintech

Why does the container show a gate fee as paid, but I have an unpaid invoice?Fintech

When can I link a payment source, and how?Fintech

Where can I view my invoices?Fintech

What invoice notifications are available?Fintech

What is SSO?SSO

I registered a new company but did not receive the verification email.SSO

I have an error "Someone already has registered with the same email address. Try another?" What should I do?SSO

I receive the error "This email address is already in use" but did not verify my account.SSO

What does it mean to be affiliated to multiple companies?SSO

How do I affiliate with another company?SSO

How do I switch between the companies I'm affiliated with?SSO

I requested affiliation with a company but lack access to its account.SSO

I am the administrator for my company; how do I approve or deny affiliation requests?SSO

How do I create Security Groups?SSO

How do I add users to a Security Group?SSO

What is a default page and how do I select one?SSO

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