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Frequently Asked Questions

Find answers to the most common questions about our products.

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Showing 39 of 74 questions

What is the Unified Customer Portal (UCP)?

Is guest checkout available in UCP?

When does my account move over?

Can I keep using SprintPay after my account moves over?

Will there be any downtime during migration?

What carries over? Do I need to reconfigure anything?

We operate across multiple branches and offices. Is the hierarchy preserved?

Does this affect back-office reporting and reconciliation?

Why is a password reset required?

How do I log in to UCP for the first time?

I have both a SprintPay and an eModal account. How will they merge in UCP?

I currently log in using my company's SSO. Will that still work in UCP?

Can an admin reset a password on behalf of a user?

What payment methods are available in UCP, and what carries over?

Are there any transaction limits on credit card payments?

What happens if my cart has both SprintPay and eModal charges?

Can I pay charges from multiple terminals or facilities in one checkout?

Can I request refunds directly in UCP?

Can I attach our internal reference codes to a payment for reconciliation?

Can transaction history be exported for reconciliation?

Can payment methods be shared across team members?

What happens to my SprintPay Flex credit line after migration?

What's new compared to SprintPay?

How does SprintPay Inbox work?

How do requestor-approver workflows work in UCP?

Login isn't working after migration. What should I do?

Who do I contact for support?

Can I keep using eModal Fee Manager after my account moves over?

After migration, can I still access eModal for appointments and truck registry?

Can I revert to the classic eModal Fee Manager if I'm not ready for UCP?

My eModal username was not an email address. How do I access UCP?

Can I pay on credit terms instead of upfront?

What's new compared to eModal Fee Manager?

Why do I need to create an account?

How do I create a new UCP account?

Is it free to create an account?

Our email domain matches multiple companies in UCP. How does org matching work?

What can I do in UCP?

What payment methods can I use?

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